TERMS OF SERVICE

By making a payment through any of our sales channels (including but not limited to our website, Facebook Marketplace, and other online platforms), you automatically agree to all terms and conditions outlined on our website www.chimpscustomgraphics.com. Key terms include:

1. Payment & Orders

- All sales are final once payment is processed

- For embroidery: No changes allowed after production begins

- All embroidery sales are final

2. Product Specifications

- We reserve the right to use different suppliers than those shown in product pictures

- Product appearance may slightly vary from images shown

- Final product quality and specifications will remain consistent with our standards

3. Returns & Shipping

- Customer is responsible for all return shipping costs

- Returns require prior approval from Chimps Custom Graphics

- This applies even when design was approved and produced correctly

3.A

IMPORTANT RETURN POLICY NOTICE

Before completing your purchase, please note:

• All embroidery sales are FINAL once production begins

• Return shipping costs are NEVER covered by Chimps Custom Graphics & More

• Customer is responsible for ALL return shipping expenses

• Returns require prior approval from our team

• We may use different suppliers than shown in product images

• Defects must be reported within 48 hours of receipt

By proceeding with payment, you acknowledge and agree to these terms.

4. Logo Policy

- Our logo (12x12 inches) is mandatory on specific products

- Cannot be removed or modified

- Applies to sprint car wraps, free banners, and pro-bono work

5. Right to Refuse

- We reserve the right to refuse any material or service at our discretion

CUSTOMER-SUPPLIED MATERIALS POLICY

Chimps Custom Graphics & More

1. MATERIAL ACCEPTANCE

- We reserve the right to refuse any customer-supplied materials that we deem unsuitable for embroidery

- All materials must be clean, undamaged, and appropriate for embroidery application

- Customer must provide sufficient extra material to account for potential errors or testing

2. LIABILITY DISCLAIMER

- Chimps Custom Graphics & More assumes NO responsibility for:

  * Damage to customer-supplied materials during the embroidery process

  * Quality or durability of customer-supplied materials

  * Color matching issues between thread and supplied materials

  * Shrinkage, stretching, or any material alterations during production

  * Lost, damaged, or excess materials left after completion

3. QUALITY ASSURANCE

- While we strive for excellence, final results are dependent on material quality

- Test runs will be performed at customer's expense

- We cannot guarantee specific results on customer-supplied materials

4. PRICING AND FEES

- Standard digitization fees ($35-65) apply

- Handling fee ($5-10 per item)

- Setup fee ($15 per design)

- 25% premium on standard rates

- Minimum 3-piece order requirement

- Additional charges for designs over 15,000 stitches

5. NO REFUND POLICY

- All sales are final once production begins

- No refunds will be issued during mid-project

- No compensation for damaged materials during production

6. CUSTOMER ACKNOWLEDGMENT

By proceeding with the order, the customer acknowledges:

- Understanding and accepting all risks associated with using their own materials

- Waiving all claims against Chimps Custom Graphics & More for material damage

- Accepting full responsibility for material quality and suitability